Ongoing Support

The benefits of ongoing support for people living in residential aged-care

Moving into residential aged care can be a challenging time not only for the person who has just made the move but for family members and friends. After all, it’s a major transition.

While moving into residential aged care can alleviate much of the stress associated with getting older, you or your loved one may still need ongoing assistance with:

• Managing Centrelink or the Department of Veterans Affairs (DVA) updates
• Handling and/or managing complaints
• Attending resident meetings
• Attending appointments with medical and allied health professionals
• Setting up computer, tablet or telephone access
• Shopping.

We understand that you’re busy and face competing pressures

One of the realities of modern life is that we are all busy.

A lot of people find themselves juggling multiple demands on their time – a young family, work pressures and ageing parents.
If you are someone who is not only working but also has extensive family commitments, you may need help from an accredited aged-care professional who can provide ongoing support and assistance for someone you care about who is living in aged care.

Alternatively, you may be living interstate or overseas, which means that you need someone you can trust to keep an eye on your loved and provide the assistance that you would provide if you weren’t living so far away.

How our ongoing support services make things easier

If you or someone you care about is living in residential aged care, we can provide ongoing
support via the following services:

• Taking telephone enquiries regarding aged-care issues
• Managing Centrelink or the Department of Veterans Affairs (DVA) updates
• Organising an assessment by a gerontologist (initial welfare check and 360-degree review)
• Visiting a resident on a regular basis (including providing a report and photos for family members and friends)
• Acting as your or your loved one’s advocate
• Handling complaints (including liaising between the client/family and the residential aged-care facility on any issue)
• Attending resident meetings Making call-out visits (as requested by family members)
• Accompanying residents to appointments with medical and allied health professionals
• Setting up computer/tablet/telephone access
• Assisting with shopping.
• Delivering gift baskets (including favourite foods or flowers)
• Helping celebrate special occasions such as birthdays or anniversaries.

We offer individual services on a pay-as-you-go basis.
Alternatively, you can purchase a package of services on monthly subscription, which is a more cost-effective option.

If you have specific requirements, we can tailor a bespoke support package to suit your particular needs.

What makes our ongoing support services different

At Third Age Matters, we offer a bespoke ongoing support service for people living in residential aged care and enjoy developing a rapport with our clients. This means that if you are looking for high-quality ongoing support for either yourself or someone you care about, you should talk to us.

Are you or someone you care about living in an aged-care facility? Do you or someone you care about require ongoing support? Would you like to talk to someone about our ongoing support packages? If so, call Bina on 0418 651 330.